Extremely kind staff, great location!
The food of this place is just AMAZING it’s been recommended to me from a friend who lived in verona before I was a bit unsure because they had a lower rate here, but great a did. The food was just divine The picture talk already by themselves I see some reviews talks about the service, i had a great service, and anyway if you want to be sure to eat amazingly go without hesitation
Our family of 7 had an amazing experience here. Most of us had the chicken and the gnocchi. Both plates were absolutely delicious!!! Highly recommend them. The other dishes looked great as well. The man who served us was also very kind and patient with us. He gave us all the information we needed and talked the menu over with us in a very detailed/professional manner. As Americans, this was a very pleasant and great experience!!! Thank you!!
Thank you so much for your wonderful review. We’re truly delighted that your family had such a memorable experience with us. It’s a pleasure to know that you enjoyed our chicken and gnocchi, and that the service made you feel so welcome. Taking the time to explain our menu and help our guests choose the dishes that best suit their tastes is something we truly enjoy, so your kind words mean a great deal to us. Thank you for choosing Alcova del Frate during your visit to Verona. We hope to welcome you and your family again in the future. Follow us on social media @alcovadelfrate to stay updated on news and events. Best regards, the team of Alcova del Frate
We had a wonderful and delicious lunch with two antipasti, two secondi piatti, and three beers. The food was fresh, perfectly cooked, and beautifully seasoned. The owner took the time to describe each dish in detail, and the young waiter went above and beyond to ensure everything was served perfectly, always with a smile on his face.
Thank you so much for your wonderful review. We’re delighted that you enjoyed your lunch and appreciated the freshness, quality, and care that go into every dish we prepare. It means a great deal to us that you enjoyed the explanations of our dishes and that our team helped make your experience so memorable. Your kind words about both the owner and our young waiter are a wonderful reward for the passion and dedication we put into our work every day. We hope to welcome you again soon at Alcova del Frate. Follow us on social media @alcovadelfrate to stay updated on news and events. Best regards, the team of Alcova del Frate
The experience was horrible! When we arrived, a friendly waiter told us we could sit anywhere we liked. However, as we were sitting down, another staff member (who didn't look like a waiter) suddenly raised his voice at us. When we explained we were just there for an aperitivo, he forced us into a corner table. He then started scolding us, claiming we couldn't just sit anywhere. When I told him the first waiter gave us permission, he literally started yelling at and scolding the poor waiter right in front of us. When I asked if there was an issue, he condescendingly told me that "in Italy, you can't just sit anywhere because you'll dirty the paper placemats and be charged for it." This makes absolutely no sense—we hadn't even touched anything. Furthermore, I actually live in Italy and travel extensively, and I have never heard of anything so ridiculous. We had planned on staying for a nice afternoon of drinks, but due to this awful treatment, we just ordered two quick glasses of wine and a soda and left. Avoid this place!
Dear Guest, We are truly sorry to read about your experience, as it does not reflect the standards of hospitality we strive to offer every day. It seems there was a misunderstanding regarding the table assignment, and we sincerely apologize for the confusion. However, we are especially sorry to learn that this situation was handled in a way that made you feel uncomfortable. Raising one's voice or discussing internal matters in front of guests is not acceptable, and we will address this with our team to ensure it does not happen again. Regarding the seating, some tables are reserved or prepared for different types of service, but this should always be explained politely and respectfully. We regret that this was not your experience. Thank you for taking the time to share your feedback. We hope you may one day consider giving us another opportunity to provide you with the warm and welcoming experience that we want every guest to enjoy. Kind regards, the team of Alcova del Frate
I had the donkey ragu but unfortunately it was not my favorite
Thank you for your feedback. We’re sorry to hear that the donkey ragù was not your favorite. It is one of the most traditional dishes of Veronese cuisine, with a very distinctive and intense flavor that may not suit every palate. We hope you still enjoyed the overall experience and that you might return to discover other dishes from our menu. Follow us on social media @alcovadelfrate to stay updated on news and events. Best regards, the team of Alcova del Frate
Reviews come from public sources and are attributed to their respective authors.
location_onVia Ponte Pietra, 19A, 37121 Verona VR, Italia
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