Route 66 American Diner

Thank you for sharing your experience. First of all, we sincerely apologize that your order was not taken promptly. This was certainly not intentional. On the evening of the 4th of July, several tables arrived almost simultaneously, creating a particularly busy moment in the dining room, and unfortunately your table was overlooked. The mistake was ours, and we acknowledge it. That said, we would also like to point out that the situation could have been resolved very quickly. Rather than raising your voice and creating tension in the dining room, it would have been enough to call one of our servers and let us know you were ready to order. We would have been at your table within a minute. We work hard to provide a friendly and efficient service, and one mistake during a particularly busy service does not reflect the level of hospitality we strive to offer every day. Kind regards from Uncle Sam and the Route66 Team, The Most American Diner in Milan. 🇺🇸

Grazie per il feedback dettagliato. Ci fa piacere che tu abbia apprezzato la location e l’atmosfera in stile USA: è una parte fondamentale dell’esperienza Route66 🇺🇸 Per quanto riguarda il cibo, prendiamo nota delle tue osservazioni. I nostri burger sono realizzati con ingredienti freschi e ricette bilanciate, ma è normale che il gusto resti soggettivo. Lo stesso vale per le patatine: è una scelta precisa di prodotto e stile, anche se può non incontrare tutti i palati. Sul prezzo, il nostro obiettivo è offrire un’esperienza completa da diner americano, che unisce qualità del prodotto, ambiente e servizio. Sappiamo che questo equilibrio può essere percepito in modo diverso da persona a persona. Quando avrai voglia di dare un’altra occasione all’esperienza, torna a trovarci da Route66 🍔🔥 Un caro saluto dallo Zio Sam e lo Staff di Route66, Il Diner più Americano di Milano. 🇺🇸

Ciao Walter! Grazie per la tua recensione 😊🇺🇸 Siamo felici che tu abbia apprezzato la vera atmosfera American style e il nostro servizio. Prendiamo con piacere anche il tuo feedback su cibo e ambiente, sempre utili per continuare a migliorare. Torna a trovarci, ti aspetta un altro viaggio sulla Route66! Un caro saluto dallo Zio Sam e lo Staff di Route66, Il Diner più Americano di Milano.

Hi dear Natalia, thank you for taking the time to share your experience. We’ll reply point by point, in a clear and respectful way. Service We’re sorry if you perceived the waiter as rude. That is never our intention, and we apologise if the interaction didn’t feel welcoming. Burger cooking We always ask for the preferred cooking point when taking the order. In any case, if the burgers were not cooked or served as expected, it would have been enough to tell us immediately: we would have remade them on the spot without any issue. Metal skewer Our burgers are held with a visible metal skewer, specifically designed for this purpose and commonly used in burger restaurants. It is approximately 13 cm long, clearly visible and not disposable. For this reason, the claim that it was accidentally bitten and caused damage to a dental restoration seems highly unlikely, as it is not something that can reasonably go unnoticed or fit entirely into the mouth. We’re genuinely sorry that your work Christmas lunch didn’t turn out as you hoped — that’s never pleasant. That said, some of the points raised do not reflect how our service and products are presented or handled. A warm greeting from Uncle Sam and the Route66 Staff, The Most American Diner in Milan.

Gentile Valeria, 🙏grazie della valutazione positiva e del tempo dedicatoci nel condividere la vostra esperienza. Ci fa piacere sapere che il tempo passato @Route66 sia stato piacevole e che sia stato tutto di vostro gradimento. Tornate presto a trovarci! 👋Un caro saluto dallo Zio Sam e lo Staff di Route66, Il Diner più Americano di Milano.

Hi Sara, thanks for your feedback — but we need to clarify an important point. We do not list Buffalo Wings on our menu, and we never claim to serve them with Buffalo sauce, ranch, or celery. Our wings are prepared in our American BBQ style, exactly as described on the menu, not in the classic Buffalo version. So the negative comment seems based on an expectation for a dish that we simply do not offer. We’re glad you enjoyed the burger, even if it wasn’t extraordinary for you, and we appreciate your perspective as an American — but it’s important to judge what’s actually on the menu, not what you expected to find. Feel free to visit us again and try some of our BBQ specialties or signature burgers! A warm greeting from Uncle Sam and the Route66 Staff, The Most American Diner in Milan.