Ristorante Il Filo d'Olio

Dear Stephen, Thank you very much for your thoughtful review and for taking the time to describe your experience in such detail. I am delighted to know that you enjoyed both the creativity of our menu and the quality of the food, and that our service contributed positively to your evening. It is especially rewarding to read that you appreciated our slow-cooked Vitello Tonnato, prepared at a low temperature to preserve the veal's natural tenderness and delicate flavour, as well as our trout fillet, a delicate freshwater fish whose refined flavour pairs beautifully with our seasonal ingredients. I'm also pleased that you found our smaller indoor dining room comfortable. While our lake-view veranda often steals the spotlight, I like to think that the intimate atmosphere of our indoor room has its own charm, especially the little table by the window overlooking the lake. It was a pleasure to have you as our guest, and I hope to welcome you back the next time you visit Lake Como. Warm regards, Samuele

Gentile Cliente, la ringrazio per aver dedicato del tempo a raccontare la sua esperienza. Mi dispiace sinceramente leggere che abbia riposto fiducia nel nostro ristorante, su consiglio di un amico, e che la sua esperienza non sia stata all'altezza delle aspettative. Il giudizio sui piatti, naturalmente, può essere soggettivo: un piatto può semplicemente non incontrare i gusti di un ospite oppure, perché no, può anche capitare che una preparazione non riesca come dovrebbe. Quello che mi dispiace davvero è leggere che un piatto tornato indietro quasi completamente pieno non abbia dato origine a nessun confronto con il nostro staff. Dopo aver letto la sua recensione ho verificato personalmente quanto accaduto e, purtroppo, ho constatato che in questa occasione non è stata seguita la procedura che adottiamo abitualmente. Per noi un piatto lasciato quasi intatto non passa mai inosservato: chiediamo sempre al cliente se ci sia stato un problema, cerchiamo di comprenderne le motivazioni e, se qualcosa non è stato di suo gradimento, facciamo tutto il possibile per rimediare. Può significare rifare il piatto, proporre un'alternativa o, molto semplicemente, non addebitarlo. L'obiettivo non è avere ragione, ma fare in modo che ogni ospite lasci il ristorante soddisfatto. Questa volta, evidentemente, non ci siamo riusciti e di questo mi assumo la piena responsabilità. Mi dispiace sinceramente. Abbiamo anche cercato di contattarla direttamente perché ci sarebbe piaciuto capire meglio cosa non abbia funzionato nei piatti che ha ordinato. Per noi il confronto con i clienti è fondamentale: è ascoltando i loro suggerimenti, ma anche le loro critiche, che negli anni siamo cresciuti e abbiamo costruito le centinaia di recensioni positive che raccontano il nostro modo di lavorare. Se un giorno vorrà concederci una seconda possibilità, ne sarei davvero felice. Sarebbe l'occasione per dimostrarle che l'esperienza vissuta quella sera non rappresenta lo standard che desideriamo offrire ai nostri ospiti. Un cordiale saluto, Samuele *** Dear Guest, thank you for taking the time to share your experience. I am truly sorry to read that you chose our restaurant based on a friend's recommendation and that your experience did not meet your expectations. When it comes to food, personal taste is naturally subjective. Sometimes a dish may simply not suit a guest's preferences, and, occasionally, a preparation may not turn out as it should. What genuinely concerns me, however, is reading that a dish which was returned almost untouched did not lead to any conversation with our staff. After reading your review, I personally looked into what happened and, unfortunately, I found that on this occasion the procedure we normally follow was not respected. For us, a dish returned almost untouched should never go unnoticed. We always ask our guests if there has been a problem, try to understand what went wrong and, if something has not met their expectations, we do everything we can to make it right. This may mean preparing the dish again, offering an alternative or, quite simply, not charging for it. Our goal is not to prove that we are right, but to ensure that every guest leaves our restaurant satisfied. This time, clearly, we failed to do so, and I take full responsibility for that. I am sincerely sorry. We also tried to contact you directly because we would genuinely have liked to better understand what you did not enjoy about the dishes you ordered. Listening to our guests is extremely important to us. It is through both compliments and criticism that we have grown over the years and built the hundreds of positive reviews that reflect the way we work. If one day you decide to give us a second chance, I would be truly delighted. It would be an opportunity to show you that the experience you had that evening does not reflect the standard we strive to offer every single guest. Kind regards, Samuele

Thank you very much, Andrej, for your wonderful review! We are especially happy that you appreciated the family atmosphere of our restaurant. As a family-run business, we put a great deal of passion into every detail, and it is truly rewarding when our guests notice it. Thank you also for your kind words about our cuisine and the fish. We always try to enhance local ingredients while respecting the traditions of Lake Como, adding our own personal touch. We hope to have the pleasure of welcoming you back soon for another lunch or dinner overlooking the lake. Warm regards, Samuele

Thank you very much, Jose, for your lovely review! We are delighted that you enjoyed your lunch with us and that both the food and the service met your expectations. A special thank you for mentioning Manuela. She will be so pleased to know that her recommendations helped make your experience even more enjoyable. We truly believe that suggesting the right dishes and wines can make a meal even more memorable. We really appreciate your kind words and hope to welcome you back soon for another relaxing lunch overlooking Lake Como. Warm regards, Samuele

Thank you very much, Simon, for your wonderful review! We are delighted to hear that you enjoyed both the food and the service, and it's especially rewarding to know that our team's recommendations helped make your dining experience even more memorable. The lime and mint sorbet with a splash of vodka is one of those little suggestions that often surprises our guests, so we're thrilled that you decided to try it and loved it! Thank you as well for your kind words about our fish dishes. We work hard to select fresh, high-quality ingredients and to showcase the flavours of Lake Como and Italy in every plate. We truly appreciate your recommendation and hope to welcome you back soon for another relaxing meal overlooking the lake. Warm regards, Samuele

Thank you so much for this wonderful review. We are truly delighted that you enjoyed not only the food, but also the atmosphere, the view and the style of service we try to offer every day. Your description perfectly captures what we hope our guests experience when they visit us: a relaxing meal by the lake, genuine hospitality and a moment to slow down and enjoy the beauty of Lake Como. Thank you as well for your kind words about our team. Professionalism is important, but we believe it should always be accompanied by warmth and friendliness. We would be absolutely delighted to welcome you back whenever you return to Lake Como. Warm regards, Samuele