Unfortunately, our experience at the restaurant next to the hotel fell far short of our expectations. The main dish was served without the sauce that was listed on the menu, the potatoes were bland, and there was no salt available on the table. I mentioned this to the waiter, who acknowledged it, but ultimately forgot to bring the missing sauce or the salt. The pork was too thick and lacked seasoning ( I was only able to swallow a single bite) The breaded chicken was full of gristle and tendons, which made it particularly unpleasant. We also ordered two kids’ meals, but unfortunately, our children didn’t enjoy those either. We ended up paying €97 for dinner, which felt disproportionately high given the overall quality. We had to wait quite a while to pay, and even though we left most of the food untouched, no one asked if anything had been wrong. Overall, it was a disappointing experience.
Gentile cliente, Ci dispiace sinceramente che la cena non abbia soddisfatto le sue aspettative e che si siano verificati errori nel servizio, come la mancata consegna della salsa e del sale. Purtroppo, alcuni di questi inconvenienti sono nati da un’incomprensione dovuta alla lingua inglese, aspetto sul quale stiamo già lavorando per migliorare e garantire una comunicazione più chiara ed efficace in futuro. In genere, prestiamo grande attenzione alla preparazione e alla presentazione dei piatti, ma in questa occasione non siamo riusciti a trasmettere il nostro impegno. Saremmo felici di poterla accogliere nuovamente, così da offrirle un’esperienza all’altezza delle aspettative e dimostrarle la reale qualità della nostra cucina e del nostro servizio. Le Papere in Collina
