Ristorante la Limonaia di Villa Senni Mugello

Dear Customer, We feel obliged to clarify that the content of your review does not reflect what actually happened. First of all, our restaurant offers several vegetarian options as well as some vegan dishes. Therefore, the statement that there is “practically nothing for vegetarians” is simply not true. Regarding your order, our waiter carefully reviewed the entire order with your table and everything was confirmed as correct. Only afterwards were we informed that one portion of tortelli was allegedly missing. From the moment this was brought to our attention, the dish was prepared and served within approximately 6 minutes, as confirmed by the timestamps recorded in our order management system. What we find particularly unfair is that a 1-star review has been left over an issue that was not caused by our staff and that was resolved promptly within a few minutes by our kitchen team. During the service, your dissatisfaction appeared to focus primarily on obtaining a discount on the bill, a request that we did not consider justified given the nature of the situation and the speed with which it was resolved. We therefore believe that this review presents an inaccurate and misleading account of the facts. For this reason, we will report it to the relevant platforms for review and verification of its compliance with their guidelines. We also reserve the right to take any appropriate action necessary to protect our reputation and business interests through the proper channels. Ristorante La Limonaia di Villa Senni In Scarperia, in the heart of Mugello.

Dear Guest, first of all, thank you for appreciating the kindness of our staff and the beauty of our location immersed in the green hills of the Mugello. However, we are sincerely surprised to read such a description, especially considering that throughout the entire lunch you repeatedly complimented both the service and the quality of the food. Regarding the off-menu platter, we believe it is important to clarify that it was not a “small appetizer”, but a gourmet selection of extremely premium and carefully sourced products, including: Bellota Patanegra, Mangalica ham, Mangalica lard, Cinta Senese DOP ham, Cinta lard, Black Angus carpaccio, Prussian beef carpaccio, and a selection of award-winning Piedmontese cheeses. These are highly valuable products, specifically chosen to offer a unique culinary experience for guests looking for a high-level meat restaurant in Tuscany and the Mugello area. We are equally surprised by your comments regarding our Mugello potato tortelli, especially after the compliments expressed during the meal. These are handmade fresh pasta prepared daily in our restaurant, and we would like to specify that the filling contains no flour at all ,only potatoes, Parmigiano Reggiano, herbs, and traditional local ingredients linked to Mugello cuisine. It is one of the signature dishes of our Tuscan restaurant and highly appreciated by our guests. As for the Wi-Fi promotion and the herbal liqueur offered, this was simply an automatic promotional gesture connected to the individual login portal, with absolutely no intention of treating guests differently or unprofessionally. We must firmly reject the suggestion that our restaurant lacks transparency or offers poor value for money. Our cuisine is based on carefully selected ingredients, research, professional service, and an exclusive location surrounded by the Tuscan countryside, just minutes from the Mugello Circuit. Our work has also been recognized by the prestigious Gambero Rosso Restaurant Guide, which selected us among the best restaurants in Italy for the second consecutive year. This does not mean perfection, but it certainly reflects the dedication, quality, and professionalism that we put into our work every single day. We always welcome constructive criticism and personal tastes, but we cannot accept statements that we consider false and damaging toward the professionalism, quality, and daily work of our entire team. Kind regards, Ristorante La Limonaia di Villa Senni Scarperia, in the heart of the Mugello region

Dear Sahel, thank you so much for your beautiful and heartfelt review. Reading words like yours is truly one of the greatest rewards for all of us at Ristorante La Limonaia di Villa Senni. We are especially honored knowing that, as a guest from New York with high expectations for food and service, you appreciated the quality, atmosphere, and hospitality of our restaurant in the heart of the Mugello countryside. Our philosophy is exactly what you described: authentic hospitality, homemade Tuscan cuisine, fresh ingredients, and genuine attention to every guest. We are a family-run restaurant, and we always try to make people feel welcomed as if they were guests in our home. It makes us incredibly happy that you enjoyed your full dining experience, from the food to the wine and service. Every day we carefully select our ingredients to create dishes such as Bistecca alla Fiorentina, handmade Mugello potato tortelli, fresh meat tartare, seasonal truffle specialties, and traditional Tuscan appetizers, always focusing on quality and authenticity. We are also delighted that you appreciated the value of the experience. Our goal is to offer high-level Tuscan dining in an elegant yet warm atmosphere surrounded by the beautiful hills of Tuscany, just a few minutes from the famous Mugello Circuit. Your comparison with restaurants in the Upper East Side of NYC truly means a lot to us and makes us proud of the passion and dedication we put into our work every day. We sincerely hope to welcome you and your husband back again soon for another memorable dinner in Tuscany. Warm regards, Ristorante La Limonaia di Villa Senni Scarperia, in the heart of Mugello, Tuscany

Dear Guest, thank you for sharing your feedback and for recognizing the atmosphere and elegance of our restaurant, as well as the professionalism of our service team. We are sincerely sorry to read that your experience with the Bistecca alla Fiorentina did not meet your expectations. At our restaurant in the Mugello, the selection of meat is one of the aspects we care about most. The Chianina Fiorentina you selected is an authentic Tuscan product and one of the most prestigious traditional meats in Italy, appreciated for its flavor, structure, and history. However, unlike heavily marbled meats such as Black Angus, Chianina has a leaner structure and a different texture, which can sometimes be perceived differently depending on personal preference and cooking style. When informed about your concern, our staff and chef immediately tried to assist by preparing and offering another cut of meat, cooked differently, as a gesture of attention and hospitality. We are sorry this still did not satisfy your expectations, despite our effort to resolve the situation during service. We respectfully disagree with the statement that the quality was poor. The meat served is carefully selected from certified suppliers and represents the type of authentic Tuscan steak experience that many guests specifically travel to the Mugello region to enjoy. Our goal is always to offer a complete dining experience through premium ingredients, professional service, and an elegant location immersed in the Tuscan countryside, just minutes from the famous Mugello Circuit. We are also proud to have been selected for the second consecutive year among the best restaurants in Italy by the prestigious Gambero Rosso Guide, recognition that reflects the passion and consistency of our daily work. We understand that tastes and expectations can differ, especially when it comes to meat preferences, and we genuinely regret that in this case we were not able to fully satisfy yours. Kind regards, Ristorante La Limonaia di Villa Senni Scarperia, in the heart of Mugello, Tuscany

Dear Guest, Thank you so much for your wonderful words! We are delighted to know that you enjoyed our cuisine, the attentive service, and the unique atmosphere of our restaurant surrounded by the beautiful Mugello hills. We are especially happy that you appreciated our carbonara with zucchini flowers, one of the dishes we prepare with great care and passion, along with our signature specialties such as the tartare, bistecca fiorentina, Mugello tortelli, and truffle dishes, all made with high-quality ingredients. It makes us smile to hear about your encounter with our friendly little goat at Villa Senni estate — a truly unexpected touch of authenticity that adds to the charm of our location! Our restaurant, nestled in this historic and scenic setting, is the perfect place for an outdoor lunch or a romantic dinner by the pool with a view of the sunset. Being so close to the Mugello circuit also makes us a favorite destination for those who love both fine dining and motors. We sincerely hope to welcome you back soon for another memorable experience. Warm regards, Ristorante La Limonaia di Villa Senni In Scarperia, in the heart of Mugello