Super delicious dishes, nice atmosphere, friendly staff. We had the Pesce Di Lago Alla Piastra and it mindblowingly good. One of the best dishes we had during our entire trip in Italty. We will definitely go back and I highly recommended you try this restaurant too!
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I came with my wife and two friends a while ago, but now I've had the chance to write a full review. I have to admit, the food wasn't particularly exciting, but nothing serious or unforgivable, considering it's a hotel restaurant. What bothered us most, however, was that we didn't receive the potatoes we'd ordered. However, at the end of the meal, without worrying too much about it given the length of the meal—oversights can happen, after all—we pointed out to the cashier that they'd been charged anyway (without first providing a receipt or even a chance to check the amount). The response we received was, "Well, the bill's done, you should have said so beforehand," insisting that we pay for the uneaten potatoes as well. A significant lapse in style. I hope it's an isolated incident.
Dear Mr. Cranel, thank you for taking the time to share your experience with us. We are sincerely sorry for what you perceived, both regarding the dishes and the issue of the potatoes not being served. Allow me to offer two clarifications, with the utmost respect: your review comes after some time, and without specific details it’s difficult for us to trace the episode; some aspects do not match our usual procedures: at GoTà we always present the receipt before collecting payment, and if a dish is not served, it is removed from the bill and our apologies are offered. We would also like to point out that GoTà is a restaurant open to the public, not just “the hotel restaurant.” If a mistake did occur, we would really like to make it right. Please contact us privately with the date and time of your visit, name on the reservation (if any), and a copy of the receipt, so we can investigate and refund any incorrect charge immediately. We truly hope to have the chance to welcome you again and offer you an experience worthy of your expectations. Kind regards, The GoTà Restaurant Team
Let me start with the positive. The atmosphere is very modern but inviting. However that’s the extent of positives about this place. Service was very slow and even worse forgetful. Not that we are demanding but not giving us plates for bread, butter, even oil, rolling eyes when asking for salt and flat out grunting when asking for cheese to help with the overly bland food, seemed almost insulting. Now to the food. To say it’s an embarrassment is an overstatement. Everything was boring and bland to start. Just tasted like air. It wasn’t fresh as they claimed and it was overcooked. But most of all, it was very cheap (evident if the stomach problems we both had when we got back to the hotel room). My salad had absolutely no taste, and my other half’s risotto was worse. Asking for parm and balsamic to try and taste it up received very disapproving looks. Almost angry that we are asking for help to your tasteless food made it worse. However the worst was the seafood platter in sweet and sour sauce. They clearly just toon frozen and fried it. The sauce was a sweet and sour sauce I could get from Costco and put in a bowl. The fish was so hard it was inedible… even after dipping in the store bought sauce. Then throw in the cost… probably the most expensive place in the town. Would never ever go back and certainly wouldn’t recommend this place to anyone. Go to the pizza place next door. Packed and food was great.
Dear Mr. Mutz, Thank you for sharing your feedback, although we must express our sincere surprise at your comments, which do not reflect either the level of care provided to you during your visit or the standard of experience our guests consistently recognize and appreciate. Our team – particularly our head server – clearly recalls several of your initial requests, which were rather uncommon within the context of a gourmet dining experience: oil, vinegar, butter, and Parmigiano requested prior to ordering, and outside of any tasting sequence. Despite this, our staff responded with professionalism and courtesy at every stage, fulfilling your requests without hesitation. We fully understand that personal expectations may vary, yet we find it inappropriate to compare an establishment such as ours – which focuses on the selection of premium ingredients and refined culinary techniques – with a traditional pizzeria, which operates with a completely different style and target audience. We always welcome constructive dialogue, but we also believe it is important to defend the integrity and dedication of our team, who work tirelessly to deliver a high-level gastronomic experience. Kind regards, Lorenzo Guest Experience Manager – GoTà Restaurant
Reviews come from public sources and are attributed to their respective authors.
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location_onVia Giacomo Matteotti, 104, 38069 Nago-Torbole TN, Italia
View in Google MapsDo you manage Ristorante GOTA?
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