Rintocco

Grazie per le splendide parole! Il nostro staff si impegna ogni giorno per far sentire ogni ospite come a casa, e sapere che ci siamo riusciti ci rende davvero felici. A presto!

Grazie per la bella recensione, sempre un piacere accogliere nuovi clienti, alla prossima!

Grazie per aver condiviso la tua esperienza! Sapere che hai apprezzato la nostra cucina è la soddisfazione più grande per tutto il nostro team. Non vediamo l'ora di accoglierti nuovamente al Rintocco.

Grazie Andreas per la bella recensione.

Le tue parole e la tua valutazione sono il riconoscimento più bello del nostro lavoro. Grazie per aver scelto il Rintocco, sarà un piacere accoglierti di nuovo.

Dear Thomas just one but two identical reviews! We are sorry to read your review, but unfortunately the version of events you described does not accurately reflect what happened. When you asked about table availability, you were informed that the waiting time was approximately twenty minutes and that you were welcome to return shortly afterward. However, no phone number or contact information was left, which meant we had no way to contact you as soon as a table became available. During that time, as you were no longer nearby, the available tables were assigned to other guests who had chosen to wait inside the restaurant or at the bar while having a drink. When you returned, your attitude toward our staff was unfortunately confrontational. A stopwatch was pointed at our waiters, aggressive language was used, and members of our team were filmed while being threatened with exposure on social media without their consent, after you introduced yourself as “an influencer.” We believe this behavior was inappropriate and disrespectful toward people who were simply doing their job. Families make up a large part of our clientele, and we are always happy to welcome them, including children, doing our utmost to accommodate every guest’s needs with care and professionalism. In fact, at that very moment there were several families with children comfortably seated at other tables inside the restaurant. Furthermore, our restaurant offers the possibility to reserve tables both online and by telephone specifically to help guests better organize their visit, particularly when dining with children or during busy service hours. Had there been a particular urgency regarding your child’s meal, this could easily have been arranged in advance through one of these options. For this reason, we are especially disappointed by your comments regarding our treatment of customers, as they do not reflect either our values or the experience normally described by our guests. In fact, this is the only negative review we have received concerning our approach to hospitality and customer service, which reassures us that this situation was not representative of how we usually operate. Furthermore, the restaurant’s security cameras clearly recorded the interaction and can confirm the tone and conduct displayed during the incident. Should unauthorized videos of our staff be published online without consent, we reserve the right to take appropriate legal action to protect both our employees and the reputation of our business. We are deeply grateful to the many tourists who choose to visit our restaurant and our city, and we always strive to treat everyone with kindness and respect. We simply ask for the same level of courtesy in return. Kind regards, Rintocco